SUPPORT
Josefin Davén
Josefin is responsible for the support of Bright Navigator, which means that she is taking care of all the administration of the tool when you have bought it. If you are already a user or a manager on the customer service department, Josefin is available to help you with a number of different tasks, such as user administration and interpretation of reports. Of course, Josefin is also taking part in different development projects at Bright, especially the ones where Bright Navigator is affected.
Email: support@bright.se
Phone number: +46 8-646 14 50
Lima Roberts
Lima is working with Josefin in Bright’s support team for Bright Navigator. Apart from the work with the daily operation, she is of course also involved with Bright’s development work, in order to ensure the continuous improvement of Bright Navigator.
Email: support@bright.se
Phone number: +46 8-646 14 50
KEY ACCOUNT MANAGERS
Frida Panoussis
Frida is working as an account manager at Bright – together with Patrik and Sara, she is developing the existing customers, as well as setting up meetings with potential customers. You will probably meet Frida next time Bright is giving a presentation about their service portfolio at your premises.
Email: frida.panoussis@bright.se
Phone number: +46 70-810 01 71
Sara Gustafsson
Sara is a member of Bright’s sales team and if you haven’t been in contact with Bright before, she will probably be the first Bright employee you meet. She is working with existing customers, but is also involved in the work to find new customers. Do you want to schedule a meeting with Sara, in order to learn more about Bright Navigator?
Email: sara.gustafsson@bright.se
Phone number: +46 72-179 83 16
Patrik Bolander
Patrik is a member of Bright’s sales team, together with Sara and Frida. If you’re not already a Bright customer, Patrik will probably contact you for a meeting. If you are already a Bright customer working with Bright Navigator and its modules, we can also guarantee that you will be in touch with Patrik. Do you want to know how Bright Navigator can improve the customer interaction on your customer service department?
Email: patrik.bolander@bright.se
Phone number: +46 70-991 91 90
CONSULTANTS
RoseMari Nordin-Kilpeläinen
RoseMari has taken on a role as liaison officer at Bright. She is responsible for Bright Index and Bright Navigator projects in all the Nordic countries. In these projects, she customizes the implementation based on the different companies’ needs and takes an active part in all the project stages – from the planning to the coaching and education of both managers and employees.
Email: rosemari.nordin@bright.se
Phone number: +46 70-646 16 84
Anneli Olovsson
Anneli is travelling in all the Nordic countries with RoseMari, in order to handle the education needs among the Bright Navigator customers. If you have participated in one of Bright’s courses or seminars, you have probably already met Anneli, as she is responsible for all education projects for managers in the customer service department.
Email: anneli.olovsson@bright.se
Phone number: +46 70-665 85 44
Kent Norman
If there is something Kent doesn’t know about Bright Navigator and Bright Index, it’s not worth knowing. He is responsible for the quality assurance and the analyses of both services and many of you have probably met Kent when he is presenting the results of the surveys. When Kent is at the office, he is working with the development of Bright’s new services. He is also responsible for our internal processes and analyses, to make sure that the deliveries to Bright’s customers meet their deadlines.
Email: kent.norman@bright.se
Malin Lundstedt
Malin is one of our experienced management consultants. At Bright, she is responsible for advanced leadership questions, as well as coaching of managers and management groups. If your company needs to strengthen your leadership, you should get in touch with Malin.
Email: malin.lundstedt@bright.se
Phone number: +46 76-867 67 76
MANAGEMENT
Magnus Palm
Magnus is the CEO and his employee number at Bright is 1 – he founded Bright with Stefan Axelsson and they are now the proud owners of the company. Magnus has developed Bright Index from the very start and he is also the originator of the new Bright Navigator service.
Email: magnus.palm@bright.se
Phone number: +46 70-580 70 73
Stefan Axelsson
Stefan founded Bright together with Magnus and they are still the owners of the company. He has performed more than 250 Bright Index surveys since the start – needless to say, that’s the number to beat… Stefan is also the man behind the Link magazine and he is also the chief editor of this popular publication.
Email: stefan.axelsson@bright.se
Phone number: +46 70-823 01 03
ECONOMY
Katarina Wadin
Katarina knows exactly what is going on at Bright, as she is our chief accountant. If you have questions about payments, invoices or other financial questions, Katarina is the person to talk to. Don’t hesitate to contact Katarina if anything is unclear – she will be happy to help you!
Email: katarina.wadin@bright.se
Phone number +46 70-671 47 37