News
Bright Ideas Newsletter Summer 2010
2010.08.03
Interviews, trends and research findings galore (why not print out and read in the hammock).
Wishing you a great summer!
The team at Bright
BrightIdeasAugust2010 (pdf, 224 kB)North East contact centre awards open
2010.08.02
Bright are happy to be judging at this event again this year.
Entries welcome till September 3rd.
More info here: http://www.contactcentreawards.co.uk/
Link below.
NECCAEuropean Call Centre Awards 2010
2010.05.14
Bright will sponsor the category "Best Large Centre" again at this year's European Call Centre Awards. We look forward to seeing you at the awards dinner on Sept 21st!
ECCA web site.Events: Bright to speak in New Orleans and Oslo
2010.02.16
In addition to the normal UK events, this year we will also be speaking at these leading conferences:
- The ACCE 2010 Conference in New Orleans, June 14-16th.
"Achieving magic through holistic performance management"
(www.icmi.com/acce2010/)
- Call Center Dagene 2010, Oslo, April 27-28.
"New technology - help or hinder?"
ACCE 2010 New Orleans Call Center Dagene 2010Call centre special in the Guardian
2010.01.26
In January, 230,000 issues of the Guardian came with a Call centre special. It was also sent out to all CCA and CCMA members. Read the PDF version below.
PDF version of Guardian supplement (pdf, 4716 kB) News archive...
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